Legal

Privacy Policy

Last updated: June 21, 2026

What Orderly does

Orderly is an order and package tracking service. When you connect your email, we automatically identify order confirmations, shipping notifications, and delivery updates from supported retailers and carriers. We then organize this information into a dashboard so you can track all your orders in one place.

Email access

Orderly requests read-only access to your email inbox. We do not send emails on your behalf, delete messages, or modify your inbox in any way. Our system scans only for order-related emails and ignores everything else.

Read-only accessOrder emails onlyEncrypted in transitRevocable anytime

What data we collect

We collect and process the following categories of data to provide Orderly's service:

Order data

  • Retailer or merchant name (e.g., Amazon, Shopify store, eBay)
  • Order number and purchase date
  • Item descriptions, quantities, and prices
  • Order total and currency
  • Billing and shipping addresses (when present in confirmation emails)

Shipping data

  • Carrier name (e.g., UPS, FedEx, USPS, DHL, OnTrac)
  • Tracking number
  • Ship date and estimated or actual delivery date
  • Current shipment status (e.g., label created, in transit, out for delivery, delivered)
  • Origin and destination locations

Email content

  • Full email HTML and plain-text bodies from order-related messages
  • Email sender, subject, date, and message identifiers

Account data

  • Email address and basic profile information from your authentication provider
  • Connected email account identifiers (e.g., Gmail address used for syncing)

Usage data

  • App interactions such as page views, button clicks, and feature usage
  • Error logs and performance metrics to diagnose and fix issues

How we use your data

  • To extract and display your order and shipment information.
  • To send you delivery notifications and status updates.
  • To provide spending analytics and inventory tracking.
  • To improve and maintain the service.

We do not sell your data. We do not use your data for advertising. We do not train AI models on your emails.

Data processing and retention

How we process your data

When you connect an email account, Orderly periodically scans your inbox for order-related emails using read-only access. Our system parses the content of matching emails to extract structured data (order numbers, tracking numbers, item details, dates, and carrier names), and we also retain the full original email HTML and plain-text body so you can view the complete message inside Orderly at any time.

For each tracking number discovered, we query public carrier APIs to retrieve the latest shipment status and location. This carrier data is updated periodically and stored alongside your order record.

Retention periods

  • Order, shipping, and email data: Retained for as long as your account is active so you can reference past purchases, track returns, view shipping history, and read the original email messages.
  • Email sync metadata: We store a record of which emails have been scanned to avoid re-processing. This metadata is retained for 90 days after the associated order data is deleted.
  • Usage and error logs: Retained for up to 12 months for debugging and service improvement, then automatically purged.

Deletion

You can delete your account and all associated data at any time from your account settings. Upon deletion, all order records, shipping data, full email bodies, tracking history, and email sync metadata are permanently removed from our active systems within 30 days. Backups containing your data are purged within 90 days. You may also disconnect individual email accounts without deleting your full account; doing so stops new scanning and removes all data extracted from that email account.

Security

All data is encrypted in transit using TLS. Access tokens are stored securely and never exposed in client-side code. We follow industry-standard practices to protect your information.

Third parties

We use trusted infrastructure providers for hosting and authentication. We do not share your email contents or order data with retailers, advertisers, or other third parties for their own purposes.

Your rights

You can disconnect your email, export your data, or delete your order and tracking data at any time — use the self-serve panel below while signed in, or email us using the contact below.

Delete your order & tracking data

You can permanently remove all order records, shipments, tracking history, and inventory items linked to your account. Your sign-in and any connected email accounts stay intact — to disconnect a Gmail account, use the “Disconnect” button on your dashboard.

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Google User Data / Limited Use

If you choose to connect your Gmail account, Orderly accesses your email data solely to identify order confirmations, shipping notifications, and delivery updates from supported retailers and carriers. This access is read-only; we do not send, delete, or modify your emails.

Orderly's use of Google user data adheres to the Google API Services User Data Policy, including the Limited Use requirements. Specifically:

  • We only use Gmail data to provide or improve Orderly's order and shipment tracking features for the requesting user.
  • We do not transfer, sell, or share Google user data with third parties for their independent purposes.
  • We do not use Google user data for serving advertisements, including personalized, re-targeted, or interest-based ads.
  • We do not use Google user data to train, improve, or develop generalized artificial intelligence or machine learning models.
  • Human reviewers do not read your emails except as necessary for security, compliance, or to provide the service you requested (e.g., debugging with your consent).

Contact

For privacy-related questions, email support@shiporderly.com.